Frequently Asked Questions
Everything you need to know about your order and our gear.
How long does shipping take for domestic orders?
Standard shipping within the USA typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email.
What is your return policy for apparel and accessories?
We offer a 30-day return policy for unworn, unwashed items with original tags attached. Please visit our returns portal to initiate a claim.
Do you offer international shipping?
Yes, we ship worldwide. International delivery times vary by location, typically ranging from 7-21 business days depending on customs processing.
How do I know which size to order?
Each product page features a detailed size chart. We recommend measuring a similar garment you own to ensure the best fit before purchasing.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as interest-free installment options like Afterpay and Sezzle.
Are your products officially licensed?
Absolutely. All merchandise sold at USA Gundam Store is 100% authentic and officially licensed by the respective rights holders.